We are committed to doing the right thing for you.
Everyone at Antelope Loans is committed to doing the right thing for you, and we treat all of our customers with fairness and respect. We listen carefully and will work with you to resolve any issues.
If there’s ever an occasion where you think we could have done better, our Complaint Procedure is clear and simple. It gives customers an easy way to contact us if they need to complain and allows us to give the complaint the attention it deserves, resolving any issues fairly and without delay.
You can contact the Complaints and Dispute Resolution Team in the following ways:
Address: Complaints & Dispute Resolution Team, Antelope Loans, PO BOX 255, Caerphilly, CF83 9FF
Email: [email protected]
Telephone: 02920 858 791 (lines are open: 8am to 6pm Monday to Thursday, 9am to 5pm on Friday and 9am to 12.30pm on Saturday).
You can also download a copy of our Complaint Handling Procedure and a Complaint Form.
We work with the Financial Ombudsman Service (FOS) to resolve customer disputes. For further details on the FO Service visit www.financial-ombudsman.org.uk or call 0800 023 4 567 (calls to this number are free on mobile phones and landlines). Or you can write to: The Financial Ombudsman Service Exchange Tower, London E14 9SR
Treating Customers Fairly
Everyone at Antelope Loans is committed to doing the right thing for you and we treat all our customers with fairness and respect. We listen carefully and will work with you to resolve any issues.
If there’s ever an occasion where you think we could have done better, our Complaint Procedure is clear and simple. It gives customers an easy way to contact us if they need to complain and allows us to give the complaint the attention it deserves, resolving any issues fairly and without delay.
Our dedicated Complaints & Dispute Resolution Team are here to assist you with your concerns and can be contacted by post, email or telephone:
The Complaints & Dispute Resolution Team
antelope loans, PO BOX 255, Caerphilly, CF83 9FF
Email: [email protected]
Telephone: 02920 858 791
Lines are open: 8am to 6pm Monday to Thursday, 9am to 5pm on Friday and 9am to 12.30pm on Saturday.
You can also download a copy of our Complaint Handling Procedure and a Complaint Form.
We work with the Financial Ombudsman Service (FOS) to resolve customer disputes. For further details on the FO Service visit www.financial-ombudsman.org.uk or call 0800 023 4 567 (calls to this number are free on mobile phones and landlines). Or you can write to: The Financial Ombudsman Service Exchange Tower, London E14 9SR
Treating Customers Fairly
Everyone at Antelope Loans is committed to doing the right thing for you and we treat all our customers with fairness and respect. We listen carefully and will work with you to resolve any issues.
If there’s ever an occasion where you think we could have done better, our Complaint Procedure is clear and simple. It gives customers an easy way to contact us if they need to complain and allows us to give the complaint the attention it deserves, resolving any issues fairly and without delay.
Our dedicated Complaints & Dispute Resolution Team are here to assist you with your concerns and can be contacted by post, email or telephone:
The Complaints & Dispute Resolution Team, Antelope Loans, PO BOX 255, Caerphilly, CF83 9FF
Email: [email protected] | Telephone: 02920 858 791
Lines are open: 8am to 8pm Monday to Thursday, 9am to 5pm on Friday and 9am to 12.30pm on Saturday.
You can also download a copy of our Complaint Handling Procedure and a Complaint Form.
We works with the Financial Ombudsman Service (FOS) to resolve customer disputes. For further details on the FO Service visit www.financial-ombudsman.org.uk or call 0800 023 4 567 (calls to this number are free on mobile phones and landlines). Or you can write to: The Financial Ombudsman Service Exchange Tower, London E14 9SR
